Privacy Policy

Last updated: September 16, 2025

At paintedROOF LLC (“we,” “us,” or “our”), headquartered in California and operating in Florida, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect personal information in the following ways:

  • Directly from you when you fill out forms, sign service agreements, or communicate with us.

  • Through third-party services we use to verify identity (e.g., Proof). We may receive confirmation that your identity has been verified, but we do not receive or store your ID documents or biometric data.

This may include:

  • Name, email, phone number, and mailing address

  • PayPal email address or mailing address for sending payouts

  • Verification status from identity verification services

How We Use Your Information

  • Respond to inquiries and provide support

  • Process and manage surplus claims

  • Verify identity and facilitate payouts

  • Improve our website and services

Sharing Your Information

We do not sell your personal information. We may share it with:

  • Trusted service providers (e.g., Proof, PostGrid, PayPal) under strict confidentiality

  • Legal counsel when required for claim processing

  • Government agencies if legally obligated

Cookies and Tracking Technologies

We use cookies to:

  • Enable site functionality

  • Analyze traffic and improve performance

We do not use cookies for marketing or advertising. Upon your first visit, you’ll see a cookie consent banner allowing you to accept, reject, or customize cookie preferences. You can change your preferences anytime via the “Cookie Settings” link in our footer. For more details, see our Cookie Policy.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Know: Request details about the personal information we collect, use, and share.

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Correct: Request corrections to inaccurate or incomplete personal information.

  • Right to Delete: Request that we delete your personal information, subject to legal exceptions.

  • Right to Limit Use of Sensitive Information: Limit how we use sensitive personal data (e.g., ID verification or payout details).

  • Right to Non-Discrimination: We will not deny services or charge different prices if you exercise your privacy rights.

To exercise any of these rights, please contact us at help@paintedroof.com. We may need to verify your identity before processing your request.

Data Security

  • Encryption of sensitive data

  • Access controls and multi-factor authentication

  • Secure data disposal practices

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We securely delete or anonymize data when no longer needed.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this policy periodically. The latest version will always be posted here with the updated effective date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

  • Email: help@paintedroof.com

  • Phone: (657) 449-9941

  • Mail: 3400 Cottage Way, Ste G2 #12322, Sacramento, CA 95825